About the project

A key component of the global financial sector - the insurance industry - plays a vital role in providing financial protection against unpredictable risks. Changing economic conditions and increasingly complex regulations present insurance companies with a number of challenges.

One of our insurance clients was facing intensifying competition and rapid technological advances which forced it to adapt its IT system to new market requirements.

Industry
Insurance
Expertise
System Maintenance
Team
24-hour access to the team
Technologies
  • Flutter
  • Azure

Challenges

What did we deal with?

Business challenges:
  • Maintaining the main system for customer communication at the specified SLA (Service Level Agreement) - requires maintaining high system availability, minimising interruptions and ensuring stable communication with customers according to specified parameters.
  • Software version upgrades and software error analysis- this is a continuous process to ensure that the system is compliant with the latest standards and requirements. This challenge includes not only the software upgrade itself, but also a detailed analysis of errors that may arise as a result of the changes.
  • Monitoring the system from a performance perspective - effective system monitoring is a key element of maintaining optimum productivity.

Expertise

Nexio comes with the rescue

Integration with the internal system
It was important to create a consistent and efficient environment that allowed information to flow seamlessly between different applications and systems.
Inspire Quadient
The implementation of products from the Inspire Quadient family allows the implementation of communication, content management or document personalisation solutions.
Automated management

The challenge was to create effective and efficient automated management mechanisms to make optimal use of resources.

Application interface
The development of a flexible interface has enabled efficient data exchange.

Business benefits

How did we support the client?

Dopracowanie i optymalizacja systemu klienta pozwoliły zminimalizować liczbę błędów oraz skrócić czas potrzebny na analizę. Optymalizacja systemu nie tylko zwiększyła wydajność, ale również poprawiła doświadczenia użytkownika i zwiększyła efektywność operacyjną.

Podstawą udanej współpracy był stały kontakt i wsparcie merytoryczne z zespołem utrzymaniowym Nexio, co również pozwoliło mu na dostęp do rozwiązań dopasowanych do organizacji oraz możliwość szybkiej rekcji na pojawiające się problemy.

Business benefits

Business benefits

Positive feedback from the customer about the maintenance process
Permanent, unchanging maintenance team
Access to a dedicated team 24 hours a day, 7 days a week, 365 days a year
Reducing the number of errors and the time needed for analysis
Talk to our expert

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